The more relevant technology becomes, the more contact with the human being is needed.
So you have to put the best of both worlds together and with that you can benefit from both worlds:
Less support time, more productivity
Fast resolution and a great experience
People satisfaction
Agile analysts:
Cultura de people analytics
Efficiency in process and flows
Continuous Improvement
Analytics - BI
Artificial Intelligence
Machine Learning
Humanized service robots
Simple and uncomplicated integration with other solutions - APIs
Cadmus Platform or the customer's preference
Management at a glance - Indicators and Dashboards
We believe that happy people relate to best and this reflects in our results.
Agility and assertiveness in customer service
Our quality delights
Increasingly, we explore collaboration between humans and robots
More than 60% of the calls are solved on the first contact
Of automated demands
In IT management best practices, governance, automation, and agility.