High Touch
Less support time, more productivity
Fast resolution and a great experience
People satisfaction
Agile analysts:
Cultura de people analytics
Efficiency in process and flows
Continuous Improvement
The Future of Service Desk has arrived and it is High Touch & Tech
The more relevant technology becomes, the more contact with the human being is needed.
So you have to put the best of both worlds together and with that you can benefit from both worlds:
High Tech
Analytics - BI
Artificial Intelligence
Machine Learning
Humanized service robots
Simple and uncomplicated integration with other solutions - APIs
Cadmus Platform or the customer's preference
Management at a glance - Indicators and Dashboards
Exclusive Benefits
We believe that happy people relate to best and this reflects in our results.
Agility and assertiveness in customer service
Our quality delights
Increasingly, we explore collaboration between humans and robots
Through multiple channels attendance
Because Cadmus
60%
First Call Resolution
More than 60% of the calls are solved on the first contact
Automation
20% to 40%
Of automated demands
Certificate
HDI Certified Operation
In IT management best practices, governance, automation, and agility.