TEXT AND VOICE BOT
Conversational Interfaces
from chatbot to
virtual assistant
The improvement of bots reflects directly on the user experience by providing a more agile, democratic, and humanized service.
Whether through a communication app, an IVR with Speech Recognition, or any other channel, the Conversational Interface combines NLU (natural language understanding) features and a navigation scheme in which, instead of sequential menus, the user determines the sequence of functions.
Cadmus supports the integration of systems, including legacy systems, with NLU engines from various developers, as well as with platforms offered in the IAaaS (artificial intelligence as a service) model, such as IBM Watson and Microsoft LUIS. Cadmus also applies its expertise in process development and automation (RPA) to enable back office systems to provide the services required by the conversational front end.
Enabling self-service and chatbot for recurring questions
As repetitive procedures (e.g., service desk calls for password resets) start to flow automatically between the front end and the back office, Process Automation simplifies the delivery of functionality to self-service applications and chatbots that can be easily programmed to recognize and resolve common issues.
Automate recurring queries in your business
Optimize time and resources, and gain post-sale loyalty.
Customer Relationship
Create impactful experiences with your customers with the help of artificial intelligence.
Value your business' internal communication
Use tools with AI to facilitate the relationship between the teams in your company.